Privacy Policy

This Privacy Policy explains how IELTS Mockup collects, uses, stores, shares, and protects information when you use our website, student dashboard, mock tests, AI-assisted evaluation tools, subscription services, payment flow, referral features, and related services.

By using IELTS Mockup, creating an account, purchasing a subscription, attempting tests, submitting Writing answers, recording Speaking responses, or using any platform feature, you agree to the collection and use of information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you must not use IELTS Mockup.

1. About IELTS Mockup

IELTS Mockup is an independent online IELTS practice platform. We provide IELTS-style mock tests, practice materials, dashboard access, and AI-estimated feedback for Writing and Speaking practice.

IELTS Mockup is not an official IELTS test provider and is not affiliated with, approved by, endorsed by, sponsored by, or connected with IELTS, British Council, IDP IELTS, Cambridge University Press & Assessment, or any official IELTS test centre.

Any estimated score, feedback, or evaluation provided by IELTS Mockup is for practice purposes only and is not an official IELTS result.

2. Information We Collect

We may collect different types of information depending on how you use the platform.

2.1 Account Information

When you register or use IELTS Mockup, we may collect:

  1. Full name.
  2. Email address.
  3. Password or encrypted login credentials.
  4. Username or account ID.
  5. Phone number, if voluntarily provided.
  6. City, country, or other profile details, if voluntarily provided.
  7. Account creation date.
  8. Login history.
  9. Subscription status.
  10. Dashboard activity.

2.2 Payment and Subscription Information

When you purchase a subscription, we may collect or receive:

  1. Subscription plan selected.
  2. Payment amount.
  3. Payment status.
  4. Transaction ID or reference number.
  5. Payment method type.
  6. Payment date and time.
  7. Invoice, receipt, or subscription activation details.
  8. Refund, dispute, failed payment, or chargeback information.

IELTS Mockup does not normally store complete debit card or credit card details. Card and payment information is generally processed by third-party payment gateways, banks, wallets, card networks, or payment processors.

2.3 Test and Practice Information

When you use IELTS Mockup for practice, we may collect:

  1. Test attempts.
  2. Selected module, such as Listening, Reading, Writing, or Speaking.
  3. Answers submitted by you.
  4. Time spent on tests.
  5. Scores, results, and attempt history.
  6. Writing answers.
  7. Speaking recordings.
  8. Speaking transcripts.
  9. AI-estimated evaluation results.
  10. Feedback reports.
  11. Performance statistics.
  12. Dashboard progress data.

2.4 Writing Submissions

When you submit Writing answers, we may collect:

  1. Task question.
  2. Your written answer.
  3. Word count.
  4. Submission time.
  5. AI-estimated band score.
  6. Feedback on task response, coherence, vocabulary, grammar, and other assessment areas.
  7. Error analysis and improvement suggestions.

2.5 Speaking Recordings and Audio Data

When you use Speaking practice, we may collect:

  1. Audio recordings submitted by you.
  2. Speaking question or cue card.
  3. Answer duration.
  4. Transcripts generated from your audio.
  5. Speech-related indicators, such as pause information, filler usage, speech rate, or answer length.
  6. AI-estimated Speaking feedback.
  7. Pronunciation estimate.
  8. Fluency and coherence estimate.
  9. Technical information related to recording quality.

Speaking evaluation may be based on audio, transcript, timing data, and other technical indicators. However, any Speaking score remains an AI-estimated practice score only.

2.6 Referral, Teacher, or Academy Information

If you join IELTS Mockup through a teacher, academy, referral partner, coupon, or partner link, we may collect:

  1. Referral code.
  2. Teacher or academy code.
  3. Partner ID.
  4. Coupon or discount used.
  5. Subscription linked to a referral.
  6. Commission or incentive eligibility status.
  7. Referral tracking records.

We may use this information to verify student onboarding, subscription activation, referral eligibility, fraud prevention, and partner payments.

2.7 Technical and Device Information

When you visit or use the platform, we may automatically collect:

  1. IP address.
  2. Browser type.
  3. Device type.
  4. Operating system.
  5. Screen size and basic device settings.
  6. Pages visited.
  7. Time and date of access.
  8. Referring website or source.
  9. Cookies and similar tracking information.
  10. Error logs.
  11. Security logs.
  12. Server logs.
  13. Location approximation based on IP address.

This information helps us operate, secure, improve, and troubleshoot the platform.

2.8 Communication Information

When you contact us, we may collect:

  1. Your name.
  2. Your email address.
  3. Message content.
  4. Support request details.
  5. Screenshots or files you send.
  6. Payment proof or transaction details.
  7. Complaint, refund, dispute, or account-related information.
  8. Date and time of communication.

3. How We Use Your Information

We may use your information for the following purposes:

  1. To create and manage your account.
  2. To provide access to mock tests and platform features.
  3. To activate, manage, renew, or verify subscriptions.
  4. To process payments, refunds, disputes, and chargebacks.
  5. To provide Listening, Reading, Writing, and Speaking practice.
  6. To generate AI-estimated Writing and Speaking feedback.
  7. To transcribe Speaking recordings.
  8. To show test attempts, scores, and progress in your dashboard.
  9. To provide customer support.
  10. To respond to complaints, refund requests, and technical issues.
  11. To prevent fraud, abuse, unauthorised access, and misuse.
  12. To enforce our Terms & Conditions.
  13. To manage referral, teacher, academy, coupon, or partner programmes.
  14. To improve platform design, content, test quality, and user experience.
  15. To monitor platform performance and fix technical errors.
  16. To send service-related emails and notifications.
  17. To comply with legal, regulatory, tax, accounting, or dispute-resolution requirements.
  18. To protect the rights, property, safety, and security of IELTS Mockup, users, partners, and service providers.

4. AI Evaluation and Automated Processing

IELTS Mockup may use artificial intelligence and automated systems to provide practice feedback and estimated scores.

For Writing, AI systems may process your written answer, question prompt, task type, word count, and related evaluation criteria.

For Speaking, AI systems may process your audio recording, transcript, answer duration, pause-related data, speech-rate information, and other technical indicators.

AI Evaluation may include:

  1. Estimated band score.
  2. Skill-wise feedback.
  3. Grammar comments.
  4. Vocabulary comments.
  5. Coherence comments.
  6. Fluency comments.
  7. Pronunciation estimate.
  8. Error analysis.
  9. Improvement suggestions.
  10. Study recommendations.

AI Evaluation is not an official IELTS score, not a human examiner result, and not a guaranteed prediction of your official IELTS performance.

AI systems may produce incorrect, incomplete, inconsistent, or imperfect feedback. You should use AI feedback as educational guidance only.

5. Legal Basis and Consent

By creating an account, using the platform, submitting answers, recording audio, purchasing a subscription, or contacting support, you consent to IELTS Mockup collecting and processing your information for the purposes described in this Privacy Policy.

We may also process information where necessary to:

  1. Provide the service requested by you.
  2. Perform our agreement with you.
  3. Process payments and subscriptions.
  4. Provide support.
  5. Prevent misuse or fraud.
  6. Comply with legal obligations.
  7. Protect our legitimate business interests.
  8. Improve and secure the platform.

You may withdraw consent for certain uses by contacting us at info@ieltsmockup.com, but withdrawal of consent may affect your ability to use some or all platform features.

6. Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted third parties only where required to operate, improve, protect, or provide the platform.

6.1 Service Providers

We may share information with:

  1. Hosting providers.
  2. Database and storage providers.
  3. Payment gateways and banks.
  4. AI model providers.
  5. Transcription providers.
  6. Email delivery providers.
  7. Analytics providers.
  8. Security and fraud-prevention tools.
  9. Customer support tools.
  10. Accounting, legal, or tax advisers.
  11. Technical contractors or developers.

These providers may process information only as needed to provide their services to IELTS Mockup.

6.2 Payment Processors

When you make a payment, payment-related information may be handled by third-party payment gateways, banks, wallets, or card networks.

IELTS Mockup may receive confirmation of payment status, transaction ID, amount, date, method type, and subscription activation information.

We do not normally receive or store your complete card number, CVV, or banking credentials.

6.3 AI and Transcription Providers

For Writing and Speaking evaluation, your submissions may be processed by AI and transcription service providers.

This may include:

  1. Writing answers.
  2. Speaking audio.
  3. Speaking transcripts.
  4. Test prompts.
  5. Evaluation instructions.
  6. Technical indicators required for scoring or feedback.

Where possible, we aim to limit the information shared with AI providers to what is necessary for evaluation.

6.4 Teacher, Academy, or Referral Partners

If you use a teacher, academy, coupon, referral code, or partner link, IELTS Mockup may share limited referral-related information with the relevant partner where necessary to verify a valid referral or commission.

This may include:

  1. Confirmation that a referred user subscribed.
  2. Subscription status relevant to commission eligibility.
  3. Referral code or partner ID.
  4. Payment eligibility status for partner incentive.

We do not intend to share your private test answers, Speaking recordings, detailed scores, or personal feedback reports with teachers or academy partners unless you expressly request or permit it, or unless such sharing is part of a specific agreed institutional arrangement.

6.5 Legal and Safety Reasons

We may disclose information if required or reasonably necessary to:

  1. Comply with law.
  2. Respond to lawful requests from authorities.
  3. Enforce our Terms & Conditions.
  4. Investigate fraud, abuse, chargebacks, or security issues.
  5. Protect the rights, property, or safety of IELTS Mockup, users, partners, or service providers.
  6. Defend against legal claims.
  7. Prevent misuse of the platform.

7. International Data Processing

Some third-party providers used by IELTS Mockup may be located outside Pakistan or may process data on servers outside Pakistan.

By using IELTS Mockup, you understand and agree that your information may be transferred, stored, or processed outside Pakistan where necessary to provide hosting, payment, AI, transcription, email, analytics, security, or other platform services.

We aim to work with reputable providers and to share only the information necessary for the relevant service.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, support users, comply with legal obligations, resolve disputes, prevent fraud, enforce Terms, and improve the platform.

Retention periods may vary depending on the type of data.

Examples:

  1. Account information may be retained while your account is active.
  2. Payment and subscription records may be retained for accounting, tax, audit, refund, and dispute purposes.
  3. Test attempts and dashboard results may be retained to provide progress tracking.
  4. Writing answers and AI feedback may be retained for your dashboard, support, and service improvement.
  5. Speaking recordings and transcripts may be retained for evaluation, support, quality control, security, and improvement.
  6. Technical logs may be retained for security, debugging, and abuse prevention.
  7. Support communications may be retained to resolve complaints and maintain service records.

We may delete, anonymise, or archive data when it is no longer needed.

We do not guarantee permanent storage of all test records, recordings, transcripts, or results.

9. Cookies and Similar Technologies

IELTS Mockup may use cookies, pixels, local storage, session storage, and similar technologies.

These may be used to:

  1. Keep you logged in.
  2. Remember preferences.
  3. Maintain session security.
  4. Analyse website traffic.
  5. Improve user experience.
  6. Track platform performance.
  7. Prevent fraud and abuse.
  8. Understand marketing performance.

You may control cookies through your browser settings. However, disabling cookies may affect login, dashboard access, payment flow, test functionality, or other platform features.

10. Data Security

We aim to use reasonable technical and organisational measures to protect user information.

These may include:

  1. Password protection.
  2. Encryption where appropriate.
  3. Access controls.
  4. Secure hosting practices.
  5. Monitoring and logging.
  6. Limited access for authorised personnel.
  7. Security review of platform features.
  8. Backup and recovery procedures where appropriate.
  9. Fraud and abuse prevention measures.

However, no website, app, database, internet transmission, AI system, or digital storage method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your password confidential and using a secure device, browser, and internet connection.

11. Your Choices and Rights

You may contact us at info@ieltsmockup.com to request:

  1. Access to certain personal information associated with your account.
  2. Correction of inaccurate account information.
  3. Deletion of certain information, where legally and technically possible.
  4. Deactivation of your account.
  5. Clarification about how your data is used.
  6. Withdrawal of consent for certain optional processing.
  7. Stopping non-essential marketing communications.

We may need to verify your identity before processing a request.

Some information may not be deleted immediately if we need to retain it for legal, tax, accounting, security, dispute, fraud-prevention, payment, or legitimate business reasons.

Deletion of certain information may result in loss of access to dashboard history, test attempts, evaluation records, subscription records, or platform features.

12. Children and Minors

IELTS Mockup is intended for IELTS preparation users, including students who may be under 18.

If a user is under 18, they should use the platform with the consent and supervision of a parent, guardian, teacher, or responsible adult.

By creating an account, purchasing a subscription, or allowing a minor to use IELTS Mockup, the parent, guardian, teacher, or payer confirms that they consent to the minor’s use of the platform and processing of information as described in this Privacy Policy.

If a parent or guardian believes that a minor has provided personal information without appropriate consent, they may contact us at info@ieltsmockup.com.

13. Marketing Communications

We may send service-related and account-related messages, including:

  1. Account notices.
  2. Payment confirmation.
  3. Subscription updates.
  4. Test reminders.
  5. Platform announcements.
  6. Security alerts.
  7. Support replies.
  8. Policy updates.

We may also send promotional or educational emails where permitted.

You may request to stop receiving non-essential marketing emails. However, we may still send necessary service, payment, security, legal, and account-related communications.

14. Public Reviews, Testimonials, and Feedback

If you submit a testimonial, review, rating, comment, or feedback, we may ask for your permission to use it for marketing or improvement purposes.

We will not intentionally publish your identifiable test answers, Speaking recordings, private dashboard data, or detailed evaluation reports as public marketing material without your consent.

If you provide feedback voluntarily, we may use it to improve the platform, fix issues, train support staff, and enhance user experience.

15. Third-Party Links

IELTS Mockup may contain links to third-party websites, payment pages, resources, or services.

We are not responsible for the privacy practices, content, security, policies, or actions of third-party websites or services.

You should review the privacy policy and terms of any third-party service before using it.

16. Account Sharing and Misuse

If you share your account with another person, your personal information, dashboard data, test results, and subscription access may become visible or misused.

IELTS Mockup is not responsible for privacy loss caused by account sharing, weak passwords, shared devices, unauthorised access due to user negligence, or use of insecure internet connections.

If we detect account sharing, suspicious access, fraud, abuse, scraping, or misuse, we may restrict, suspend, or terminate access in accordance with our Terms & Conditions.

17. Data Used for Platform Improvement

We may use anonymised, aggregated, or de-identified data to improve IELTS Mockup.

This may include:

  1. Common Writing errors.
  2. Common Speaking weaknesses.
  3. Average time spent on tests.
  4. Question difficulty trends.
  5. Platform performance issues.
  6. Feature usage patterns.
  7. AI evaluation quality checks.
  8. Test content improvement.

Where possible, we aim to remove or reduce information that directly identifies individual users before using data for analytics or improvement.

18. Data Breach or Security Incident

If we become aware of a serious security incident affecting user information, we will take reasonable steps to investigate, contain, and respond to the issue.

Where appropriate and legally required, we may notify affected users, service providers, payment partners, authorities, or other relevant parties.

Users are responsible for promptly informing us if they suspect unauthorised access to their account.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on ieltsmockup.com with a revised effective date.

Continued use of IELTS Mockup after changes means you accept the updated Privacy Policy.

For major changes, we may provide notice through website banner, dashboard notice, email, or another reasonable method.

20. Contact Us

For privacy questions, support requests, account issues, payment issues, refund requests, data requests, or legal notices, contact IELTS Mockup at:

info@ieltsmockup.com

We may ask you to provide your registered email address, transaction ID, account information, screenshots, or other details to verify your identity and process your request.

21. Relationship With Other Policies

This Privacy Policy should be read together with our:

  1. Terms & Conditions.
  2. Refund Policy.
  3. Cookie notice, if published separately.
  4. Subscription terms.
  5. Any applicable teacher, academy, referral, or partner agreement.

If there is a conflict between this Privacy Policy and a specific written agreement signed or expressly approved by IELTS Mockup, the specific written agreement may apply to the extent of that conflict.

22. Acceptance

By using IELTS Mockup, creating an account, purchasing a subscription, attempting tests, submitting Writing answers, recording Speaking responses, or contacting support, you confirm that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you must stop using IELTS Mockup immediately.