Refund and Cancellation Policy

Last updated: August 26, 2026

This Refund and Cancellation Policy explains when payments for IELTS Mockup subscriptions and digital services may be refunded or cancelled. It forms part of our Terms and Conditions.

Effective date: 1 July 2026

1. Digital products

IELTS Mockup sells online access to mock tests, practice content, AI-estimated evaluation, and related digital services. No physical goods are shipped. Once access is activated or used, payments are generally non-refundable.

2. Cancellation

  • You may stop using the platform at any time by not renewing when the subscription expires.
  • Closing or abandoning an account does not create a right to a refund for time already paid.
  • We may suspend or cancel access without refund if these Terms or our acceptable-use rules are violated, or in cases of fraud, chargeback, or legal risk.

3. When a refund may be considered

A refund may be considered only in limited cases, such as:

  • Duplicate payment for the same subscription.
  • Payment deducted but access not activated because of a verified IELTS Mockup system error.
  • A serious technical issue caused by IELTS Mockup that prevents access for a substantial period and cannot reasonably be fixed through extension, replacement access, or support.
  • Any refund required by applicable law.

4. When refunds are not provided

Refunds will not normally be provided for:

  • Change of mind after purchase.
  • Failure to use the subscription.
  • Dissatisfaction with an AI-estimated score or feedback.
  • Internet, device, microphone, browser, or other user-side technical issues.
  • Official IELTS test results, visas, or admissions outcomes.
  • Accidental purchase where access has already been used.
  • Account suspension due to policy violation.
  • Delay caused by a payment gateway, bank, wallet, or card network.

5. Alternatives to a refund

Where appropriate, we may offer a subscription extension, credit, replacement access, or technical support instead of a refund.

6. How to request a refund

Email info@ieltsmockup.com from your registered address and include:

  • Registered name and email.
  • Transaction ID / payment proof.
  • Date of payment and package purchased.
  • A clear description of the issue.

We will review genuine requests and respond within a reasonable time. Approval of any refund is at our reasonable discretion, subject to this policy and applicable law.

7. Chargebacks

If you dispute a payment with your bank or card issuer without first contacting us, we may suspend the account while the dispute is investigated. Confirmed misuse or unjustified chargebacks may result in permanent cancellation of access.