Terms and Conditions

These Terms & Conditions (“Terms”) govern your access to and use of IELTS Mockup, including our website, student dashboard, mock tests, AI-assisted evaluation tools, subscription plans, payment services, referral features, educational content, and related services.

By creating an account, accessing the website, purchasing a subscription, attempting a test, submitting answers, uploading or recording audio, or using any service provided by IELTS Mockup, you agree to these Terms. If you do not agree with these Terms, you must not use the platform.

1. Definitions

In these Terms:

  • “IELTS Mockup”, “we”, “us”, “our” means IELTS Mockup, a registered firm operating the website ieltsmockup.com.
  • “User”, “student”, “you”, “your” means any person who registers, accesses, purchases, or uses the platform.
  • “Platform” means the IELTS Mockup website, dashboard, mock tests, content, software, AI-assisted tools, payment flow, referral features, and related services.
  • “Subscription” means paid access to IELTS Mockup for a defined period.
  • “Mock Test” means a practice test, question set, task, recording activity, or evaluation activity available on the platform.
  • “AI Evaluation” means feedback, estimated band score, analysis, or suggestions generated through artificial intelligence or automated systems.
  • “Teacher Partner”, “Academy Partner”, or “Referral Partner” means a person or institution approved by IELTS Mockup to refer students under a separate referral, affiliate, or partner arrangement.

2. Independent IELTS Practice Platform

IELTS Mockup is an independent online IELTS practice platform.

IELTS Mockup is not an official IELTS test provider. We are not affiliated with, approved by, endorsed by, sponsored by, or connected with IELTS, British Council, IDP IELTS, Cambridge University Press & Assessment, or any official IELTS test centre.

Any use of the word “IELTS” on our website is descriptive only and is used to identify the examination category for which our practice services are designed.

We do not issue official IELTS scores, official IELTS certificates, official IELTS Test Report Forms, official IELTS registrations, visas, admissions, migration advice, employment approvals, or official test bookings.

3. Nature of Services

IELTS Mockup may provide some or all of the following services:

  1. IELTS Listening practice tests.
  2. IELTS Reading practice tests.
  3. IELTS Writing practice tasks and AI-estimated evaluation.
  4. IELTS Speaking practice questions, audio recording, transcription, and AI-estimated evaluation.
  5. Academic IELTS and General Training IELTS practice materials.
  6. Student dashboard and attempt tracking.
  7. Free demo tests or limited trial access.
  8. Paid subscription access.
  9. Partner or referral tracking where applicable.
  10. Educational guide content, tips, and preparation resources.

We may add, remove, modify, suspend, restrict, or replace any feature at any time for operational, technical, legal, academic, security, or commercial reasons.

4. No Guarantee of IELTS Band Score

IELTS Mockup is a preparation and practice platform only.

We do not guarantee:

  1. Any particular IELTS band score.
  2. Improvement by a specific number of bands.
  3. Success in the official IELTS test.
  4. Admission to any university, college, or institution.
  5. Visa approval.
  6. Job placement.
  7. Migration approval.
  8. Acceptance by any organisation.
  9. Any financial, academic, immigration, or career outcome.

Your performance depends on many factors, including your English ability, preparation routine, test-day performance, health, confidence, and official examiner assessment.

Any estimated score shown on IELTS Mockup is for practice purposes only and must not be treated as an official IELTS result.

5. AI-Estimated Writing and Speaking Evaluation

IELTS Mockup may use artificial intelligence, automated systems, transcription tools, scoring prompts, and other technical methods to evaluate Writing and Speaking submissions.

AI Evaluation may include:

  1. Estimated band score.
  2. Task Achievement or Task Response feedback.
  3. Coherence and Cohesion feedback.
  4. Lexical Resource feedback.
  5. Grammatical Range and Accuracy feedback.
  6. Fluency and Coherence feedback.
  7. Pronunciation estimate.
  8. Improvement suggestions.
  9. Error analysis.
  10. Study recommendations.

AI Evaluation is not a human examiner assessment and is not an official IELTS result. It may contain errors, omissions, inconsistencies, or differences from what an official IELTS examiner may decide.

For Speaking evaluation, the platform may use recorded audio, transcript, answer duration, pause-related information, filler usage, speech rate, and other technical indicators. Even then, pronunciation, fluency, and overall speaking analysis remain estimates.

You agree that AI Evaluation is provided only as educational guidance and should not be relied upon as a final, official, or guaranteed measure of IELTS readiness.

6. Account Registration

To use certain services, you may need to create an account.

You agree to provide accurate, complete, and current information during registration and while using the platform.

You are responsible for maintaining the confidentiality of your login details. You must not share your account, password, dashboard, test access, or subscription with any other person.

You are responsible for all activities that occur under your account.

If you believe your account has been accessed without authorisation, you must inform us immediately at info@ieltsmockup.com.

We may refuse registration, suspend an account, restrict access, or terminate access if we believe the information provided is false, misleading, incomplete, abusive, fraudulent, or in violation of these Terms.

7. Use by Minors

If you are under the age of 18, you may use IELTS Mockup only with the consent and supervision of a parent, guardian, teacher, or responsible adult.

By creating an account or purchasing a subscription for a minor, the parent, guardian, teacher, or payer confirms that they accept these Terms on behalf of the minor user.

8. Subscription Plans and Access

IELTS Mockup may offer monthly or other subscription plans.

Your subscription gives you access to the services included in the selected plan for the stated duration, subject to these Terms, usage limits, technical availability, and fair use rules.

Subscription access starts when payment is successfully received and verified, unless we specify otherwise.

Access is digital and time-based. If you do not use the platform during your subscription period, the subscription period will still continue to run.

We may change plan names, prices, limits, features, and access rules from time to time. Changes will normally apply to new purchases or renewals, unless required earlier for legal, technical, security, or operational reasons.

9. Usage Limits and Fair Use

To maintain platform stability and fair access for all users, IELTS Mockup may apply usage limits.

These limits may include:

  1. Number of Writing evaluations per month.
  2. Number of Speaking evaluations per month.
  3. Maximum recording duration.
  4. Maximum answer length.
  5. Maximum file size.
  6. Re-evaluation limits.
  7. Attempt limits.
  8. Daily or monthly usage limits.
  9. Restrictions on excessive, automated, or abusive use.

We may reject, delay, restrict, or charge separately for usage beyond the limits of your plan.

“Unlimited” access, if ever offered, does not mean abusive, automated, commercial, shared, technically harmful, or system-stressing usage.

10. Free Demo or Trial Access

IELTS Mockup may provide free demo access, trial tests, limited evaluation, or sample features.

Free demo access may be limited in scope, time, attempts, features, or evaluation depth.

We may modify, withdraw, restrict, or discontinue free demo access at any time.

Free demo access does not guarantee that all paid features will be available in the same way.

11. Payments

Payments may be processed through third-party payment gateways, banks, debit cards, credit cards, wallets, Raast, payment links, or other payment methods made available on the platform.

By making a payment, you agree to the applicable payment gateway’s terms, banking rules, card network rules, and any charges imposed by payment processors or financial institutions.

IELTS Mockup does not store your complete debit card or credit card information unless expressly stated and legally permitted. Payment information is normally handled by the relevant third-party payment processor.

A subscription is activated only after successful payment confirmation. If payment is pending, failed, reversed, disputed, charged back, or not received, we may refuse or suspend access.

You are responsible for providing correct payment information.

12. Taxes and Charges

Prices may be inclusive or exclusive of applicable taxes, service charges, gateway fees, bank charges, withholding, sales tax, or any other lawful charges, depending on how the price is displayed at checkout.

Where applicable, taxes or charges may be added at checkout or reflected in the final invoice, receipt, or payment record.

IELTS Mockup may revise prices if tax laws, payment charges, exchange rates, gateway fees, operational costs, or commercial requirements change.

13. Refund Policy

Because IELTS Mockup provides digital access, test content, AI evaluation, and online services, payments are generally non-refundable once access has been activated or the user has used the platform.

A refund may be considered only in limited cases, such as:

  1. Duplicate payment for the same subscription.
  2. Payment deducted but access not activated due to our verified system error.
  3. A serious technical issue caused by IELTS Mockup that prevents access for a substantial period and cannot reasonably be fixed through extension, replacement access, or support.
  4. Any refund required by applicable law.

Refunds will not normally be provided for:

  1. Change of mind.
  2. Failure to use the subscription.
  3. Dissatisfaction with an AI-estimated score.
  4. Disagreement with feedback.
  5. Internet, device, microphone, browser, or user-side technical issues.
  6. Student’s result in the official IELTS test.
  7. Accidental purchase where access has already been used.
  8. Account suspension due to violation of these Terms.
  9. Subscription expiry due to non-use.
  10. Delay caused by payment gateway, bank, wallet, card network, or user-side payment issue.

We may offer an extension, credit, replacement access, or technical support instead of a refund where appropriate.

Refund requests must be submitted to info@ieltsmockup.com with payment proof, registered email, transaction ID, and issue details.

Approval of any refund is at our reasonable discretion, subject to these Terms and applicable law.

14. Chargebacks and Payment Disputes

If you raise a chargeback, payment reversal, or bank dispute after receiving access, we may suspend your account while the matter is investigated.

If a chargeback is found to be improper, fraudulent, or inconsistent with actual platform use, we may terminate access, recover outstanding amounts, block future accounts, and take lawful action.

You agree to contact IELTS Mockup support at info@ieltsmockup.com before initiating any chargeback or payment dispute, unless immediate action is required by applicable law.

15. Student Dashboard and Results

Your dashboard may show test attempts, submitted answers, evaluation results, estimated scores, subscription status, progress indicators, and other learning data.

Dashboard information is provided for educational tracking only.

We may modify result formats, scoring displays, feedback structure, dashboard design, and reporting methods from time to time.

We do not guarantee permanent storage of all results, recordings, transcripts, answers, or attempts. You should save or download any information you need, where downloading is available.

16. Speaking Recordings and Audio Submissions

For Speaking practice, you may be required to record and submit audio responses.

By submitting audio, you confirm that:

  1. The voice recording is your own response.
  2. You have not submitted someone else’s voice as your own.
  3. You consent to IELTS Mockup processing the audio for transcription, evaluation, storage, quality control, technical support, security, abuse prevention, and service improvement.
  4. Your recording does not contain unlawful, abusive, threatening, obscene, hateful, defamatory, or third-party confidential content.

You are responsible for using a working microphone, stable internet connection, compatible browser, and suitable recording environment.

We are not responsible for poor evaluation quality caused by background noise, low audio volume, broken microphone, unstable connection, device issues, browser issues, or unclear speech input.

17. Writing Submissions

You confirm that Writing answers submitted by you are your own work, unless the platform expressly permits practice with sample answers.

You must not submit copied, plagiarised, automated, offensive, unlawful, or third-party copyrighted content as your own answer.

If we believe an answer is copied, generated in bad faith, abusive, or submitted to manipulate the system, we may refuse evaluation, mark it as invalid, suspend access, or take other reasonable action.

18. Acceptable Use

You agree not to:

  1. Share, sell, rent, transfer, or sublicense your account.
  2. Copy, scrape, download, reproduce, or redistribute platform content without permission.
  3. Record, republish, leak, upload, or sell mock tests, questions, audio, passages, answer keys, explanations, or dashboard content.
  4. Use bots, scripts, crawlers, automation, scraping tools, or mass extraction tools.
  5. Attempt to bypass subscription controls, payment systems, access limits, or security features.
  6. Reverse engineer, attack, overload, scan, hack, or interfere with the platform.
  7. Submit malicious code, spam, harmful files, or abusive content.
  8. Use the platform for unlawful purposes.
  9. Abuse, threaten, harass, or defame IELTS Mockup staff, partners, teachers, academies, service providers, or other users.
  10. Misrepresent your identity or create accounts using false information.
  11. Use the platform to create competing test content, clone services, or derivative commercial products without written permission.
  12. Attempt to manipulate AI evaluation or scoring systems.
  13. Use another person’s payment method without authorisation.
  14. Misuse referral codes, teacher codes, discounts, coupons, or partner links.

Violation of these rules may result in suspension, termination, loss of access, cancellation of results, refusal of refund, reversal of partner benefits, and lawful action.

19. Intellectual Property

All content, design, software, mock tests, passages, questions, audio materials, answer keys, explanations, scoring logic, AI prompts, dashboard layouts, graphics, branding, databases, and platform materials are owned by IELTS Mockup or licensed to IELTS Mockup, unless otherwise stated.

You receive a limited, revocable, non-exclusive, non-transferable licence to use the platform for personal IELTS preparation only.

You must not copy, publish, reproduce, distribute, sell, resell, modify, adapt, translate, upload elsewhere, display publicly, or commercially exploit any platform material without our written permission.

No ownership rights are transferred to you.

20. User Content Licence

You retain ownership of your own submitted answers, recordings, and personal content.

However, by submitting content to IELTS Mockup, you grant us a worldwide, non-exclusive, royalty-free licence to store, process, analyse, transcribe, evaluate, display in your dashboard, use for support, use for technical improvement, detect abuse, maintain records, and improve the platform.

Where possible, we may use anonymised or aggregated data to improve test quality, AI evaluation, analytics, and platform performance.

We will not intentionally publish your identifiable personal submissions publicly without your consent, unless required by law, dispute resolution, security investigation, payment investigation, or enforcement of these Terms.

21. Privacy and Data Handling

We may collect and process information such as:

  1. Name.
  2. Email address.
  3. Phone number, if provided by the user.
  4. City or country, if provided by the user.
  5. Account login details.
  6. Subscription and payment status.
  7. Test attempts.
  8. Writing answers.
  9. Speaking recordings.
  10. Transcripts.
  11. AI evaluation results.
  12. Device, browser, IP address, and technical logs.
  13. Referral, teacher, academy, coupon, or partner code, where applicable.

We use this information to provide services, activate subscriptions, process payments, evaluate submissions, maintain your dashboard, provide support, prevent fraud, comply with law, and improve the platform.

We may share necessary data with service providers such as payment gateways, hosting providers, AI providers, transcription providers, email or messaging tools, analytics tools, security tools, and legal/accounting advisers.

We aim to use reasonable technical and organisational measures to protect user data. However, no online system is completely secure, and you use the platform with this understanding.

More detailed information may be provided in our Privacy Policy, which should be read together with these Terms.

22. Third-Party Services

IELTS Mockup may rely on third-party services, including payment gateways, cloud hosting, AI providers, transcription providers, analytics tools, messaging services, security tools, and communication platforms.

We are not responsible for failures, downtime, pricing changes, errors, delays, data practices, or actions of third-party providers beyond our reasonable control.

Your use of third-party payment or communication services may also be subject to their own terms and policies.

23. Teacher, Academy, and Referral Partners

IELTS Mockup may operate a referral, partner, affiliate, or teacher incentive programme.

Any commission, incentive, discount, coupon, code, referral link, student onboarding benefit, or partner payment is governed by a separate written agreement, partner policy, or dashboard record approved by IELTS Mockup.

Students do not become entitled to any teacher commission or partner payment unless expressly agreed in writing.

Teacher Partners and Academy Partners are independent parties. They are not employees, legal representatives, agents, or authorised spokespersons of IELTS Mockup unless expressly appointed in writing.

A Teacher Partner or Academy Partner must not:

  1. Promise official IELTS scores.
  2. Claim IELTS Mockup is an official IELTS body.
  3. Claim IELTS Mockup is affiliated with British Council, IDP, Cambridge, or any official IELTS body.
  4. Misrepresent pricing, refund rules, features, evaluation results, or subscription access.
  5. Collect unauthorised payments in the name of IELTS Mockup.
  6. Use IELTS Mockup branding without permission.
  7. Make false or misleading claims to students.
  8. Offer bribes, illegal inducements, or misleading incentives.
  9. Violate any applicable law, regulation, or professional obligation.

IELTS Mockup may approve, reject, suspend, terminate, withhold, reverse, or audit referral incentives in cases of refund, chargeback, fraud, self-referral, duplicate account, fake student, misleading sale, policy violation, or legal risk.

24. Marketing Communications

By registering or purchasing, you may receive service-related communications through email, dashboard notification, SMS, WhatsApp, or other contact information provided by you.

These may include account alerts, payment updates, subscription status, test reminders, platform updates, support replies, and important notices.

Marketing communications may be sent where permitted. You may request to stop receiving non-essential marketing messages, but we may still send transactional or service-related notices.

25. Support and Legal Notices

IELTS Mockup may provide support through email, dashboard notices, support forms, or other support channels made available on the website.

For support, complaints, payment issues, refund requests, account issues, or legal notices, you may contact us at:

info@ieltsmockup.com

Users must contact IELTS Mockup through the official support email before initiating a chargeback, payment dispute, complaint, or legal claim, unless immediate action is required by applicable law.

IELTS Mockup may request transaction ID, registered email address, payment proof, screenshots, account details, or other relevant information to investigate a complaint or support request.

Support hours, response times, and support channels may vary. We do not guarantee immediate support, especially during holidays, technical maintenance, high traffic, emergencies, or circumstances beyond our control.

26. Platform Availability

We aim to keep IELTS Mockup available and functional, but we do not guarantee uninterrupted, error-free, or always-available service.

The platform may be unavailable due to:

  1. Maintenance.
  2. Server issues.
  3. Internet problems.
  4. Payment gateway failures.
  5. AI provider downtime.
  6. Cybersecurity incidents.
  7. Browser or device compatibility issues.
  8. Load spikes.
  9. Legal or regulatory requirements.
  10. Events beyond our control.

Where reasonable, we may provide extension, credit, workaround, or support for substantial platform-side downtime, but we are not liable for every interruption.

27. No Professional, Visa, Migration, or Legal Advice

IELTS Mockup provides educational practice services only.

Nothing on the platform should be treated as legal, immigration, visa, admission, career, medical, psychological, financial, or official IELTS advice.

Users should consult qualified professionals for visa, migration, university admission, legal, or career decisions.

28. Content Accuracy

We make reasonable efforts to provide useful and relevant IELTS practice content. However, errors may occur in questions, answer keys, explanations, AI feedback, scoring logic, guide content, or platform display.

We may correct, update, remove, or replace content at any time.

If you find an error, you may report it to us for review. Reporting an error does not automatically entitle you to a refund, compensation, or subscription extension.

29. Account Suspension or Termination

We may suspend, restrict, or terminate your account without refund if we reasonably believe that you have:

  1. Violated these Terms.
  2. Shared your login.
  3. Misused platform content.
  4. Attempted unauthorised access.
  5. Engaged in fraud or chargeback abuse.
  6. Abused staff or support channels.
  7. Used fake information.
  8. Uploaded unlawful or harmful content.
  9. Misused AI evaluation.
  10. Damaged or attempted to damage the platform.
  11. Violated applicable law.
  12. Misused referral, coupon, partner, or academy systems.

We may also suspend access where required by law, payment dispute, security issue, court order, government direction, or serious operational risk.

30. Limitation of Liability

To the maximum extent permitted by law, IELTS Mockup, its owners, partners, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes loss of marks, loss of admission, visa refusal, lost opportunity, lost income, emotional distress, exam failure, data loss, device issues, internet issues, payment gateway issues, or reliance on estimated scores.

Our total liability for any claim related to a paid subscription shall not exceed the amount actually paid by you to IELTS Mockup for the subscription period in which the claim arose.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

31. Indemnity

You agree to indemnify and hold harmless IELTS Mockup, its owners, staff, contractors, partners, and service providers from any claims, losses, damages, liabilities, penalties, costs, or expenses arising from:

  1. Your violation of these Terms.
  2. Your misuse of the platform.
  3. Your unlawful conduct.
  4. Your infringement of third-party rights.
  5. Your unauthorised sharing or copying of content.
  6. Your payment fraud, chargeback abuse, or false information.
  7. Your misuse of teacher, academy, referral, coupon, or partner systems.
  8. Your uploaded, recorded, or submitted content.

32. Force Majeure

IELTS Mockup will not be liable for delay, failure, interruption, or non-performance caused by events beyond reasonable control.

These may include natural disasters, war, terrorism, civil unrest, strikes, government action, internet failure, power failure, cyberattack, pandemic, payment gateway outage, hosting failure, AI provider outage, legal restriction, or other extraordinary events.

33. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on the website with a revised effective date. Continued use of the platform after changes means you accept the updated Terms.

For major changes, we may provide notice through website banner, email, dashboard notification, or other reasonable method.

34. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan.

Subject to any mandatory consumer protection forum or applicable legal requirement, the courts of competent jurisdiction in Pakistan shall have jurisdiction over disputes arising from or related to these Terms, the platform, subscriptions, payments, AI evaluations, referral arrangements, or services.

35. Dispute Resolution

Before filing any legal claim, you agree to first contact IELTS Mockup at info@ieltsmockup.com and provide reasonable details of the issue.

We will try to resolve genuine complaints through support, correction, extension, replacement access, refund where applicable, or another reasonable solution.

If the issue cannot be resolved amicably, either party may pursue remedies available under applicable law.

36. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be replaced or interpreted in a lawful manner that most closely reflects its original purpose.

37. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, payment terms, subscription details, and any applicable partner agreement, form the entire agreement between you and IELTS Mockup regarding your use of the platform.

Any separate written agreement signed or expressly approved by IELTS Mockup may override conflicting parts of these Terms only to the extent of that conflict.

38. Acceptance

By using IELTS Mockup, creating an account, purchasing a subscription, attempting a test, submitting content, recording audio, or accessing the dashboard, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree, you must stop using IELTS Mockup immediately.